Refund policy

Changed your mind? You can cancel your order and get a full refund within 14 days of receiving it,  no reason needed.

Just let us know before the 14 days are up, then send the item back to us within 14 days of telling us.

How to Return an Item
Email us with your order number to let us know you're returning it, at orders@naturalhealthpractice.com.

Pack it up securely, ideally in its original packaging.

Post it back to us, at 85, Mount Pleasant Rd, Tunbridge Wells TN1 1RJ.

Return postage is on us if the item is faulty or we sent you the wrong thing. Otherwise, postage is at your own cost.

 

(We recommend a tracked service, as we can't refund items lost in the post)

 

Refunds

Once we've received your return (or you've told us you're cancelling), we'll refund you within 14 days, back to your original payment method. You'll get an email confirming it's done — allow 3–5 working days for it to land in your account.

Faulty or Incorrect Items

If something arrives faulty, damaged, or isn't what you ordered:
Let us know within 30 days for a full refund or replacement, your choice.

After 30 days (up to 6 months), we'll offer a free repair or replacement first; a refund applies only if that isn't possible.

We'll cover the return postage,  just contact us first at orders@naturalhealthpractice.com

What We Can't Refund

For hygiene reasons, we can't accept returns on:

Opened or used nutritional supplements or vitamins that have been opened
Perishable items

Items marked as final sale
This doesn't apply if the item's faulty, see above.

Your Rights
This policy sits alongside your statutory rights as a UK consumer and doesn't take anything away from them.

Get in Touch

Questions, cancellations, or returns Just contact us at orders@naturalhealthpractice.com

NHP Nutrition Ltd.